Privacy Policy

When you use Hubtel’s Services, you are entrusting us with your personal information. We understand this is a big responsibility and we work hard to make sure we keep your personal information safe. This Privacy Policy is meant to help you understand the personal information we collect, how we collect, store, process and share it.

The Information We Collect

We collect information from you when you register on our service, place an order or fill out a form. When ordering or registering for our service, as appropriate, you may be asked to enter your name, e-mail address, home or office address, physical address, your GPS location, credit card information, mobile money information, and information relating to your contacts on your smartphone. You may also use some limited features of our service anonymously, however, you cannot use all features in full without supplying our systems with the information required.

We collect your personal information to enable us to provide and improve our services to you. Personal information is any information that we can use to identify, locate, connect and contact you. We collect this directly or indirectly when you use our website, mobile applications and other interfaces including SMS and USSD. We may also collect your personal information from third parties where that information is public or with your consent.

We may collect the following types of personal information:

User information – such as your name, username, home or office address, telephone number, email address or date of birth that allow us to provide you with our services and communicate with you.

Payment method information – helps us to know your bankers or money transaction service providers. It enables us to be sure that the payments you make are verified as coming from accounts or wallet that belong to your person. These include your payment medium number, the location of the transaction, the time and date of the transaction, the kind of payment you are making and the amount you are paying for the product or service.

Information about your interactions with Hubtel – such as data collected when you use our website or app (including your IP address, metadata on your preferences, GPS location, smartphone contacts, usage patterns, and other information collected using cookies and other data collection technologies).

How We Process Your Personal Information

Any of the information we collect from you may be used in one of the following ways;

  • To personalize your experience (as your information helps us to better respond to your specific needs).
  • To improve our website, applications and systems (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (as your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (as your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
  • To send periodic SMS, push notifications and emails. The contact information you provide for order processing, will only be used to send you information and updates on your order)
  • To provide you with additional information that may be of interest, such as product updates and most important news and/or announcements.
  • To provide you with marketing communication for products and services from us and our affiliates, including personalized offers and content based on your interactions with us and usage of our services.
  • To generate aggregated datasets that do not reveal your personal information. We may use these datasets to create models, generate reports and analyze payment transaction or other trends;
How We Share Your Personal Information

We do not sell, trade, or otherwise transfer to outside parties, your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing You, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may include or offer third-party products or services across our features, applications and website. These third-party services have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked services. Nonetheless, we seek to protect the integrity of our service and welcome any feedback about these third party services.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your full private information relating to any payment you make (such as credit cards, social security numbers, financials, ID verifcations, and other related data) are not stored on our servers.

When you provide any personal information on any of our platforms, we will take reasonable precautions to secure that information and will only use that personal information in a way that this Privacy Policy permits.

We work hard to protect your personal information from unauthorized access, alteration, disclosure, or destruction of the information we hold. We restrict access to your personal information to our employees, contractors, and agents who need that information to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated or legally prosecuted if they fail to meet these obligations.

How Long We Retain Your Information

We will retain your information for as long as you use our services and for any additional period that we may be required or permitted by law.

Know Your Rights

We would like to make you fully aware of all your information protection rights. Unless the law provides otherwise, you have:

the right of access – you have the right to request from us copies of any personal information that we hold on you. We may charge a fee for this service.

the right to rectification – you have the right to request that we correct any of your personal information you believe is inaccurate. You also have the right to request us to complete any of your personal information you believe is incomplete.

the right to erasure – you have the right to request that we delete your personal information.

the right to object – you have the right to object to our processing of your personal information.

If you would like to exercise any of these rights, please contact us using the information provided under the section titled “Get Help”.

We comply with the requirements of the Children’s Online Privacy Protection Act of 1998 (COPPA), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating Our Privacy Policy

We have the right to modify, update or replace this Privacy Policy in whole or in any part at any time. The current version of our Privacy Policy is always the version that is published on this website. You will be bound by the contents of this Privacy Policy on the day that you access our website. In the same way, you will be bound by the Terms of Service of this website when you agree to use our services. We encourage you to read our Privacy Policy carefully each time you use our service.

By using our apps and site, you consent to our Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page.

Contact Us

If you have questions about this Privacy Policy, the information we hold about you or would like to exercise one of the Data Protection Rights, please do not hesitate to contact us.

Email us on: [email protected]
Call us on: (+233)307008000 / (+233)307000576


Cookies are small files containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

Data Collection Technologies are technological methods used in collecting information such as crash reports, system activity, and the date, time, and referrer URL of your request, complaint or feedback. They may include cookies, flash cookies, device information, server logs and other technologies, pixel tags and web beacons.

IP Address is the unique address that every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

GPS Location is the Global Positioning System as set by the satellite-based radio-navigation feature available on most smartphone devices that provides information about your specific longitudinal and latitudinal location on earth’s surface.

Metadata is a set of data that describes and gives information about other data.